FAQ

Welcome to Wimbledon Airport Cars in Wimbledon

 

Frequently Asked Questions

Q : Are You A Licensed Minicab / Airport Transfer Company?
A : Yes. We Are Licensed By The Transport For London.

Q : Is Your Service Available Day And Night?
A : Yes. We Operate 24 Hours 7 Days A Week, All Through The Year.

Q : Can I Pay Extra At Night Service? 
A : Yes. £4 Extra On Night Service  

Q : How Early Do I Need To Book My Taxi?
A : We Recommend You Book Your Taxi A Minimum Of 12 Hours In Advance via online.  In Many Cases We Are Able To Provide Vehicles On Much Shorter Notice So Please Call Us And Check Availability.

Q : How Do I Find My Driver At The Airport?

A : The Pick Up Instructions Will Be Contained In The "Journey Details" Email & Text. Meet and Greet in arrival hall with name onboard or Drop off area

Q : What Is The 'Meet And Greet' Service?

A :The "Meet & Greet" Service Is Where The Driver Parks His Car And Enters The Airport Terminal Holding A Sign With Your Name On It.

This Service Is Not Included On Our Journeys As Standard But Can Be Added For An Additional £6, To Cover Parking Charges. Only added with MPV and MPV8

The Driver Will Put Exactly What You Entered In The "Head Passenger Full Name" Field Onto The Name Board.

Q : Will I Incur Any Extra Charges If My Plane Is Delayed Or Cancelled By The Airline?

A : No, As We Will Track Your Flight Landing Time We Will Be Aware Of Any Delays Or Cancellations And We Will Dispatch Our Driver According To The New Landing Time.

Q : Can I Make A Booking On The Phone?

A : Yes You Can Make with Easy Online Booking On our website or The Phone Our Telephone Number Is 02086444444 Or Text/WhatsApp: 07966744444

Q : What Happens After I Have Made An Online Booking?

A : We Will Review Your Request And Send You An Email Confirming with all your Booking details via email or text.

Q : Can I Smoke In The Vehicle?

A : No, We Have A Strict No Smoking Policy In All Of Our Taxis.

Q : Will You Meet Us At Any Time Of Day?

A : Yes We Provide A 24hour Service. We Will Meet You At Any Time Of Day And There Is No Extra Charge For Unsocial Hours. The Only Time We do An Extra Charge Is At The Christmas Period Normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve And New Years Day.

 

Call for Booking : +442086444444

Text for Booking : +447966744444

Online Booking :www.wimbledonairportcars.com

email : booking@wimbledonairportcars.com

 

 

 

 

Sutton Airport Cars Request A Minimum Of 12 Hours’ Notice For Any Online Bookings.

The More Notice You Give The Better. Prices Are Based On Passengers Being Ready To Travel At The Booked Time. All Fares Quoted Are For Point To Point And Any Diversions, Stop Over Will Be Charged At Additional Pre-Agreed Rates.

For Airport Pick-Ups We Check Your Flight Times So You Don't Have To Worry If Your Flight Is Late Or If It Lands Early. Please Check Our Meeting Point Page Where Our Driver Will Wait For You Varies At Each Terminal

Our Driver Will Be At International Arrivals 35 Minutes After The Flight Has Landed And Will Be Waiting For You At The Agreed Meeting Point They Will Be Holding A Board With Your Name On It. The Driver Will Wait A Further 30 Minutes In The Agreed Price. (65 Minutes In Total). You May Change The Time The Driver Goes To The Agreed Meeting Point. Less Or More Then 30minutes At The Time Of Booking.

Our Driver Will Be At Domestic Arrivals 20 Minutes After The Flight Has Landed And Will Be Waiting For You At The Agreed Meeting Point They Will Be Holding A Board With Your Name On It. The Driver Will Wait A Further 40 Minutes In The Agreed Price. (60 Minutes In Total). You May Change The Time The Driver Goes To The Agreed Meeting Point. Less Or More Then 30minutes At The Time Of Booking. 

Your Booking May Be Subject To Additional Waiting Time And Car Park Charges. This Is Charged Pro-Rata At UK Pounds £15.00 Per Hour.

Cash Fares Are Paid To The Driver In British Pound (£).

The Charge On Your Credit/Debit Card Statement Will Be Shown As Thankyou Cars Ltd. We Charge You An Extra Bank / Aministration Processing Fee on Your Credit Or Debit Card's Payment, PayPal and invoice payment

If The Passenger Missed The Flight Or Changes Their Travel Plans And Informs Us In Advance Either By E Mail ,Via Phone (020 8644 4444) or Text message (079 6674 4444)

Customer Is To Ensure They Have Sufficient Cash To Cover The Journey As Any Excessive Diversions To Find Cash Points During A Busy Drop Off Schedule May Incur Additional Charges.

Generally Passengers Are Responsible To Load And Unload Their Belongings And We Will Not Accept Liability For Loss Or Damage To The Luggage/S. Our Drivers Will Offer a Hand of Help in Many Cases with Your Luggage at the Passenger’s Discretion. Any Fouling Of The Private Hire Vehicle By Any Passenger Will Result In A Charge Of A Minimum Of £30.00 Dependent Upon The Severity Of The Fouling.

All Payments Can Be Made In Cash Or Credit/Debit Card. In The Case Of Card Payments, Your Card Will Be Charged Before Or On The Day Of The Journey. 

There Are Seasonal 50% Surcharges On Our Prices On Specific Dates Only. These Are 24th - 26th December & 31st & 1st Of Every Year. Night time charges may apply some airport booking.

Cancellation &  Refund Policy

Sutton Airport Cars Will Accept Any Cancellation Notification Period Of   Minimum   12 Hours To The Actual Pick Up Time. Less Our Administration Fee Of £4.00.

The Cancellation Must Be made via an Email (booking@wimbledonairportcars.com)or Text message (079 6674 4444) To Which You Will Receive Confirmation By Us.  

If You Do Not Receive An Email From Sutton Airport Cars Confirming The Cancellation We Have Not Received It. In This Case Please Call +44 (0) 20 8644 4444 or Text: 079 6674 4444.No Refund Is Made For Cancellation Of A Booking On The Day Of Travel Or Afterwards. 

All Other Circumstances Where A Refund May Be Possible Should Be Addressed Directly With Sutton Airport Cars Customer Services. We Will Refund Any Charges For Bookings Which Are Prepaid With A Credit Card Or Debit Card & Pay Pal.

However The £4.00 Additional Bank Processing Fee Can't Be Refunded When Using Card Payments. 
No Refunds Will Be Issued For The Following: If The Customer Does Not Show At The Agreed Meeting Point, For Any Reason And Does Not Contact Sutton Airport Car Services To Inform Them Not To Send The Driver Any Money Paid Will Not Be Refundable.

If The Customer Provides Us With The Wrong Flight Number Or Wrong Date. Cancellations Notified Under 12 Hours Where The Driver Is Already At Or On Route To The Pick Up.

If The Passenger Provides Us With Misleading Information. If The Passenger Books The Car On The Wrong Date.

If Customer Was (Is) Not Available When The Car /Driver Arrives At The Pickup Point, Which Have A Cancellation Notification Period Of Minimum 12 Hours To The Actual Pick Up Time. Less Our Admin Fee Of £4.00.

Tel : 020 8644 4444

Text / WhatsApp : 079 6674 4444

E.mail : booking@wimbledonairportcars.com